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Payments

How do I view my Invoice and purchase history?

How to View Invoice:. When you place your order, a digital invoice will be emailed to you. If you cannot locate your invoice, we can send you another copy. Please feel free to contact us on 1300 310 495 or email [email protected]. How to View

Do you offer AfterPay, ZipPay or Pay in 4?

Our payment options are listed on our website at the bottom of the page. Currently we are only offering ZipPay and AfterPay, and PayPal offer Pay-in-4 for payment plans.

What payment methods do you accept?

Payment Options. We offer a variety of convenient payment methods both online and in-store:. Online Payments:. In-Store Payments:. If you prefer to pay via bank transfer, we’re happy to provide a pro-forma invoice on request.

Can I split my payment?

Due to system limitations, payment online can only be charged with one payment method. However we can process this manually in-store or by drawing up a manual invoice. Note: Split payment using Afterpay (and another payment) can only be processed in-

There are two payments on my PayPal transaction

PayPal can sometimes create an authorisation payment which may look like pending payment in your accounts history. These payments should usually clear within 5-10 business days. However in the rare instance that this does not occur please contact Pay

How to obtain a copy of my invoice

Once you proceed through check out and your payment has been processed, you will be emailed a copy of your invoice. If you are unsure if you have received your invoice, please check your junk mail as it may have accidentally been sent there. If you c

Can I place an order over the phone?

Due to security reasons, generally we are unable to authorise any card payments over the phone, over the amount of $100. We value your privacy and avoid the disclosure of your sensitive information where possible. However, if you do run into any issu

Have I been charged twice for my order?

At Lifespan we will always provide an order number and emailed receipt for every payment purchase. If you have received only one order or receipt then the payment was only charged once by Lifespan. If you see a "pending transaction" and a payment cha